South Tyneside Council has installed ‘virtual meeting’ facilities at their main site to reduce unnecessary business travel. Video and data conferencing facilities allow meetings to take place with colleagues at other sites as if they were in the same room. A number of video ‘kiosks’ have also been installed (see Figure 1) after a successful pilot study which saw a kiosk was installed in a customer service centre and provided the public with a high quality video call to the relevant council department through the touch of a button (JKC, 2014).
Figure 1: South Tyneside video kiosks (JKC, 2014).